What We Do
- Our work reflects the characteristics of our team: Versatile, resourceful, collaborative, action-oriented, and mission-motivated. By drawing on a well-stocked toolkit of capabilities and methods, we design bespoke research that our clients use to inform their strategies, choose their tactics and measure their progress.
What We Do
- We focus on doing research that is compelling, bespoke, and actionable. Our full-service toolkit of methods and capabilities allows us to design research that is customized to answer whatever questions our clients may have. And our work across a range of industries has allowed for a kind of cross-pollination of ideas and experiences that has helped us to think differently.
- Looks beyond the limited scope of superficial research questions, focusing instead on helping our clients address fundamental business issues.
- Has built a diverse portfolio of clients whose industries—media, education, and not-for-profit—sit at the dynamic heart of contemporary culture, challenging us to be resourceful, open-minded, and bold.
- Has grown its business not by grinding out project after project, but by cultivating a limited number of lasting business partnerships in which our value extends well beyond the delivery of findings.
- Leverages twenty years of experience of thinking deeply and creatively about our clients’ challenges and cultivating a culture conducive to the unexpected learning and strategic insights that anchor better business decisions.
OUR CAPABILITIES
Quantitative
Research
Surveys (including questionnaire design, programming, and hosting), Sample Acquisition and Management, Analytics Tracking and Dashboarding
Qualitative
Research
Focus Groups, In-depth Interviewing (Consumer and Executive-level), Ethnography, Ideation Sessions, User Experience Testing
Business Strategy
Consulting
Stakeholder Consultation, Program Evaluation, Strategic Facilitation and Planning, Strategic Communication
INDUSTRIES
Although CSA specializes in media research and the education and not-for-profit sectors, we have experience in a wide range of industries. Below is a full list of the industries our team members have served.
Advertising, Marketing,
Public Relations
Consumer Financial
Services
Media, News,
Entertainment
Digital Media
Education, Not-For-Profit,
Human Services
Retail, Consumer
Products
Health Sciences
Public Service, Government
Agencies
Publishing
Telecommunications
SUBJECT MATTER
We have extensive experience designing custom primary research in the following topic areas:
Development
Development,
Refinement
Development
Impact
Testing
Usage Trends
Planning
Evaluation
Planning
WHO WE’VE WORKED WITH
Our portfolio includes a diverse set of organizations and business across a number of sectors. A partial list of recent clients include:
AMIT • Cascade Public Media • Corporation for Public Broadcasting • Courageous Parents Network • Detroit PBS • Essex County Community Foundation • Endeavor • GBH • Geneoscopy • Global Online Academy • Harvard Business School • Metrolink • Museum of Science, Boston • NBC Universal • PBS NewsHour • Public Media Group of Southern California • One Mind • Station Resource Group • Unilever • VPM • Westfield State University • WETA • WNET • WTTW